Legal Subject Matter Expert (SME) Job at Swoon, Santa Clara, CA

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  • Swoon
  • Santa Clara, CA

Job Description

Legal Subject Matter Expert (SME) – Quality Review & AI Evaluation

Location : Remote (must be able to support PST hours)

Duration: 3 months with possibility to extend

Hours: ranging from 40-70 hours/week depending on business needs

Our Client is looking for their next Legal SME !

Responsibilities

  • Incoming Data Quality Control (QC)
  • Review tasks and rubrics to confirm they meet campaign standards (complexity,
  • feasibility, completeness, clarity) and legal-domain standards (e.g., correct
  • terminology, workflow realism, appropriate constraints, reasonable deliverable
  • expectations).
  • Ensure tasks do not require inaccessible systems or privileged information
  • (unless explicitly permitted).
  • Validate legal realism: proper framing (jurisdiction/context), reasonable
  • assumptions, appropriate deliverable types (memos, issue spotting, drafting,
  • research outlines, etc.).
  • Identify and correct common legal-domain failure patterns (missing jurisdiction,
  • overbroad prompts, impossible deadlines, unclear client goals).
  • Provide actionable feedback and track resolution.

Data Collection Process Monitoring

  • Monitor campaign health and throughput (submission volume, rework rates,
  • bottlenecks, common failure modes).
  • Proactively flag blocked contributors/reviewers, recurring quality issues, or
  • emerging drift from guidelines.
  • Surface systematic issues to Frontier Evals leads and propose concrete
  • mitigations (rubric tweaks, examples, quick clarifications).
  • Maintain lightweight QC logs/audit trails to support retrospectives and
  • downstream analysis.

Contributor Support and Coordination

  • Answer contributor questions to improve first-pass quality and reduce iteration
  • cycles.
  • Coordinate with reviewers on edge cases and escalate ambiguous decisions
  • quickly.
  • Produce weekly (or ad hoc) summaries: quality themes, top issue categories, and
  • recommended guideline updates.

Technical Work (light)

  • Run simple Python scripts and SQL queries, spot anomalies, and support
  • workflow optimization or automation (you can use ChatGPT!)
  • Additional tasks (as needed)
  • Draft/update legal-specific examples, checklists, and “good vs. bad” task patterns.
  • Participate in QA sweeps for high-risk segments and new task templates.
  • Assist tagging/categorization for analysis.

Qualifications / profile

  • 3+ years in legal field, including legal ops
  • Strong attention to detail and comfort applying rubrics consistently.
  • Able to write clear feedback that improves quality quickly.
  • Comfortable with spreadsheets; basic SQL/Python helpful but not required

Job Tags

Remote work

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