Plumbing Service Manager Job at PF Plumbing, Winston Salem, NC

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  • PF Plumbing
  • Winston Salem, NC

Job Description

Plumbing Service Manager

Winston-Salem, NC

Introduction

Join PF Plumbing — the number one plumbing company in Winston-Salem, NC — as our Service Manager . This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals.

This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams.

Key Responsibilities

  • Lead and oversee daily operations of the plumbing service department
  • Manage, coach, and develop plumbing technicians and support staff
  • Oversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operations
  • Coordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenue
  • Drive performance metrics including revenue per tech, close rate, and customer satisfaction
  • Ensure compliance with plumbing codes, safety standards, and company policies
  • Monitor inventory, tools, equipment, and fleet readiness
  • Oversee budgeting, forecasting, and departmental financial performance
  • Resolve escalated customer concerns professionally and promptly
  • Collaborate with marketing and sales teams to grow service demand
  • Implement training programs and performance improvement plans
  • Track KPIs and analyze service metrics to drive continuous improvement
  • Maintain vendor and supplier relationships
    • Utilities License and the Limited Electrical Permit

Required Qualifications

  • Minimum 10 years plumbing experience
  • Minimum 5 years in a supervisory or management role
  • Valid plumbing license (utility license preferred – pending confirmation)
  • Strong knowledge of plumbing codes and safety regulations
  • Experience managing budgets and departmental P&L
  • Strong leadership, accountability, and team development skills
  • Valid driver’s license

Highly Preferred

  • Nexstar experience Preferred but not required

  • HVAC experience is a plus but not required

Compensation & Benefits

We offer a competitive compensation package including:

  • Company vehicle
  • 401(k) with company matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Supplemental insurance options
  • Company-paid life insurance policy
  • Paid time off

Compensation details: 85000-95000 Yearly Salary

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