Job Description

HCLTech is looking for a highly talented and self- motivated Qualiy Coach to join it in advancing the technological world through innovation and creativity.

Job Title: Qualiy Coach

Job ID: 78772

Position Type: Full-time

Location: El Paso, TX & Pittston, PA (Remote)

Role/Responsibilities

The physical demands and work environment characteristics described here are representative of those that an associate encounters and/or must successfully complete in order to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The associate is occasionally required to stand and walk. Occasionally, the associate may need to lift and/or move up to 15 pounds. The noise level in the work environment is usually moderate.

Qualifications & Experience

Minimum Requirements

• Bachelor’s Degree or equivalent experience in Business related field preferred.
• 1-3 Years’ experience with Call Center and Customer Service Operations.
• Quality Assurance and process experience a plus
• Healthcare or Pharmaceutical operations experience may be required based on the assigned client.
• Strong statistical Analysis skills
• Excellent oral and written communication skills
• Advanced quantitative and qualitative methodology
• Strong persuasive/negotiation skills
• Advanced organization and prioritization skills
• Strong understanding of customer service delivery
• Advanced knowledge of MS Windows, MS Office
• Strong interpersonal skills in providing performance feedback

COMPETENCIES

• Accountability : We all strive to be business owners, take appropriate action, controlling our work and making decisions. We treat the company’s assets as our own, always with our long term success in mind. We accept personal responsibility to set clear expectations, meet business objectives, improve our organizational effectiveness and communicate our actions.
• Adaptability : The Company has shown continuous growth, and through this we adapt to new changes, work situations and responsibilities. We welcome the opportunity to learn new tasks and accept feedback positively.
• Collaboration : We respect our colleagues and treat everyone as we want to be treated. We have confidence in each other’s capabilities and intentions. We believe that people work best when there is a foundation of trust. We work toward a win/win solution as a team – across department lines – doing what is right for all stakeholders.
• Communication : We are courteous to our internal and external contacts. We clearly convey key messages, recognizing when miscommunication has occurred and acting to correct it.

Pay and Benefits

Pay Range Minimum: $18.00 per hour

Pay Range Maximum:$20.00 per hour

HCLTec is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

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