Job Description

Position Summary

You lead the orchestration of a refined, fine dining experience, ensuring every dinner service reflects Forbes Five-Star precision, consistency, and personalized guest care. You oversee daily front-of-house operations, financial performance, and service execution while partnering closely with culinary leadership to build, develop, and retain a high-performing team. This role shapes the guest journey, elevates service standards, and drives operational excellence within a luxury dining environment.

What You Will Create

• A seamless, high-touch dinner service where every detail aligns with Forbes Five-Star standards and delivers a memorable guest experience
• Strong operational leadership across all front-of-house functions, from planning through execution, ensuring consistency, quality assurance, and readiness
• A collaborative partnership with the outlet executive chef to attract, select, and retain top talent while fostering a professional and engaging workplace
• Elevated dining offerings through input on menu development and alignment with curated wine programs alongside the sommelier
• A culture of accountability and engagement by coaching, developing, and recognizing Associates to strengthen teamwork and performance
• Financial discipline through oversight of revenues, expenses, payroll, and operating costs in alignment with approved budgets
• Informed decision-making through regular review of daily financial reports and proactive operational adjustments
• Exceptional guest satisfaction by consistently reinforcing Forbes Five-Star standards and delivering personalized, brand-aligned interactions
• Thoughtful and timely resolution of guest concerns with a refined, guest-centric approach
• Structured and consistent operations through the creation of standard operating procedures that support safety, clarity, and execution
• Effective staffing strategies through scheduling that supports service demands while maintaining team balance and coverage
• A visible leadership presence during service, actively supporting associates, engaging with guests, and ensuring service excellence

What You Can Expect

• A fast-paced, high-expectation luxury dining environment with a focus on evening service
• Regular interaction with guests, culinary leadership, and cross-functional resort teams
• A leadership role that requires consistent presence on the dining floor during service periods
• A schedule that includes evenings, weekends, and holidays in alignment with hospitality operations
• Physical activity including standing for extended periods and lifting up to 30 pounds
• Ongoing opportunities to refine leadership, financial, and luxury service expertise within a high-performance setting

What You Bring

• A polished, professional presence with the ability to build trust across front-of-house and back-of-house teams
• Strong communication skills that foster clarity, alignment, and engagement at all levels
• A leadership style grounded in coaching, accountability, and team development
• Financial and operational acumen with the ability to interpret data and drive performance
• A proactive, solutions-oriented mindset with the ability to adapt and problem-solve with composure
• Strong organizational and time management skills in a dynamic environment
• A passion for fine dining, guest experience, and continuous improvement

Qualifications

• Bachelor’s degree in Hospitality Management or 4 to 5 years of equivalent fine dining restaurant management experience
• Experience in a Forbes Four or Five-Star restaurant preferred
• Superior guest relations experience required
• Strong wine knowledge preferred
• Proven leadership and communication skills
• Demonstrated experience in staff development and retention
• Proficiency in financial management, accounting principles, and systems
• Computer and systems proficiency
• Ability to multitask, adapt to change, and problem-solve effectively
• Must be able to speak English

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change or be assigned as needed to support operational and guest service standards.

Lead with Purpose. Shape Culture. Elevate the Experience.

Nemacolin resort offers a distinctive leadership environment where strategic direction, accountability, and hospitality excellence come together to shape guest experiences and organizational culture. Within a luxury-level environment known for creativity and innovation, leaders guide teams, cultivate talent, and influence the future of service at one of hospitality’s most unique destinations.

Leadership begins with immersion into the resort’s ethos, values, vibe, and service philosophy, supported by executive onboarding and advanced development opportunities. Leaders engage in cross-functional collaboration, strategic planning, and mentorship that strengthen operational expertise and people leadership. A commitment to transparency, accountability, and continuous improvement defines the leadership journey and reinforces a dynamic where teams thrive.

Leadership Development & Culture Stewardship

• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones

Executive-Level Benefits & Lifestyle Experience

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community

Leadership at Nemacolin creates lasting impact by shaping teams, elevating standards, and building a culture of excellence where hospitality professionals flourish while delivering unforgettable guest experiences.

Bring your passion. Grow your career. Create Real Life Magic .

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine the impact, influence, and legacy that could become part of your leadership journey.

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