Job Description

Work Location: Chantilly, VA

Duration: Long-term contract

Hours: Monday - Friday 7am to 4pm. No overtime required

Clearance: Must possess an Active DOD Top Secret/SCI Clearance

Job Description & Responsibilities :

• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
• Break-fix activities account for 70% of role responsibilities.
• Provide IP address support- Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required
• Utilize web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in designated systems
• Remote Service call onsite support Driving (if required for duties)
• Escalate printer network issues to appropriate resource
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes

Skills & Qualifications :

• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Will need to drive personal vehicle to remote site in Crystal City, VA
• EDUCATION: Minimum High School diploma or equivalent
• EDUCATION VERIFICATION: Yes

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