German-Speaking Airline Customer Experience Specialist Job at NORTHBRIDGE/Talents, Louisiana

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  • NORTHBRIDGE/Talents
  • Louisiana

Job Description

Start Date: 20 April 2026
Location: Malta | Full On-site Role
Schedule: Monday–Friday | Rotating shifts (09:00–18:30)

Join a Leading International Airline Customer Support Team

Start your career in the travel and aviation industry by joining a well-established international airline, where customer experience is at the heart of everything.

As a  German-speaking Customer Experience Specialist , you will be the first point of contact for passengers, helping them navigate their travel journey with clarity, efficiency, and care.

This is a great opportunity to work in a dynamic, multicultural environment while building strong expertise in the airline and travel sector.

What You'll Be Doing

  • Handle customer inquiries in  German across phone, email, chat, and social media
  • Assist passengers with  flight bookings, reservations, and travel changes
  • Provide accurate, timely, and customer-focused solutions
  • Ensure a smooth travel experience by resolving issues efficiently
  • Follow internal procedures and escalation processes when required
  • Deliver high-quality service aligned with airline standards

What We're Looking For

  • Fluent  German (C2 level)
  • Strong  English (C1 level)
  • Excellent communication and interpersonal skills
  • Customer-focused mindset with problem-solving ability
  • EU work authorization required

What's in It for You

  • Competitive salary package
  • Monday–Friday schedule – no weekend work
  • Full on-site training and onboarding
  • Stable, long-term position with an international employer
  • Opportunity to build experience in the  aviation and travel industry

Additional Benefits

  • Performance bonus: up to €2,000/year (paid quarterly after probation)
  • Language allowance: €250/month (after training completion)

Why This Role Stands Out

  • Work for a  recognized international airline brand
  • Enjoy a  work-life balance schedule (no weekends)
  • Live and work in  Malta , a sunny Mediterranean hub
  • Gain valuable experience in a  global customer service environment
  • Build a long-term career in travel, aviation, or international support roles

Job Tags

Trial period, Monday to Friday, Rotating shift

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